Terms & Conditions
Terms
of Use
Welcome to Koura! By accessing or using
this website, you agree to abide by these Terms & Conditions and the
accompanying Privacy Policy. If you do not accept these terms, you must not use
the website or its services.
These
Terms of Use apply to:
Guests – Visitors who browse the website
without registering.
Members – Registered users who transact on
the website.
Koura reserves the right to modify, update,
or terminate any part of the website or services without prior notice.
Regularly reviewing these Terms & Conditions is your responsibility to stay
informed of any changes.
Our
Services
Koura
specializes in offering:
Customizable Jewelry: Select mounts and
diamonds/gemstones to create unique designs.
Ready-Made Jewelry: Choose from our curated
collection of necklaces, rings, earrings, and more.
Product
Representation
Images and descriptions are provided to
ensure clarity but may differ slightly from actual products due to photography
techniques, screen resolutions, or other visual factors.
The weight of the jewelry may vary slightly
due to the handcrafted nature of the products or material changes during
production. Such variations are within an acceptable professional range and do
not affect the quality or value of the item.
Jewelry is sold on an "as-is"
basis unless explicitly mentioned.
Order
Placement
To place an order, users may:
Add items to the shopping cart and proceed
to checkout.
Customize jewelry and finalize the design
before adding to the cart.
Contact customer care at 079-49385740 for assistance.
For orders exceeding ₹50,000,
government-mandated details like PAN or GST numbers must be provided.
Order
Confirmation
Orders are confirmed only after:
Full payment is received.
Verification questions (if applicable) are
answered.
Koura may decline orders if payment is
rejected by the bank or fails security checks.
Pricing
& Payment
All prices listed on the website are
subject to change without prior notice, based on market fluctuations.
The price applicable at the time of
purchase will apply to your order.
Payment options include:
Credit/Debit cards
Net banking
UPI
Delivery
Policy
Customized Jewelry: Diamonds/gemstones will
be set on selected mounts, and the final product will be shipped after quality
checks.
Ready-Made Jewelry: Items will be
manufactured (if required) and dispatched.
Products will typically be delivered within
15 working days from the date of order confirmation, subject to product
availability and customization requirements.
Delivery timelines will be communicated during checkout.
Certification
& Quality
All jewelry weighing over 2 grams is BIS
hallmarked, ensuring authenticity and quality.
Diamonds are certified by reputed
gemological institutions like IGI, SGL.
Liability
Disclaimer
Koura is not responsible for any loss,
damage, or injury arising from:
Misuse of the website.
Decisions based on investment recommendations.
Warranty
Koura provides a lifetime warranty on all
jewelry against manufacturing defects.
The warranty does not cover normal wear and
tear, physical damage, or mishandling.
Repair
Services
Customers can avail free repair services
for up to one year after purchase.
Beyond one year, repairs may be charged based on the type of damage and material costs.
Fraud
Prevention
Koura actively monitors and investigates
fraudulent transactions.
Any suspicious activity may result in the
cancellation of the order and suspension of the account.
Privacy and Data Protection
All personal and payment information
provided on the website is secured using encryption technology.
Koura adheres to strict data protection
regulations and will not share your information with third parties without
consent.
Force
Majeure
Koura is not liable for any delays or
failure to deliver due to circumstances beyond its control, including but not
limited to:
Natural disasters
Strikes
Technical disruptions
Government regulations
Dispute Resolution
Disputes arising from transactions will
first be attempted to resolve through mutual consultation. If unresolved, disputes
will be subject to arbitration under the Arbitration and Conciliation Act,
1996.
Fraud
Prevention & Detection
Transaction Monitoring:
Koura actively monitors all transactions
for fraud prevention. If any suspicious activity is detected, Koura reserves
the right to cancel orders, suspend user accounts, and take necessary actions
as per applicable law.
Suspicious Activity:
Any user suspected of engaging in
fraudulent activities, including using stolen credit card information,
misrepresentation of identity, or unauthorized transactions, will have their
account suspended immediately. Legal action may be pursued if necessary.
Misuse of Promotional Offers
Abuse of Discounts & Coupons:
Promotional offers, discounts, and coupon codes can only be used once per customer. Koura reserves the right to withdraw any offer or discount if misuse or fraudulent activity is detected.
Verification
of Identity & Payment
High-Value Orders:
For orders exceeding ₹50,000, customers may
be required to provide additional verification information, including PAN or
GST details. Koura reserves the right to cancel any order if verification fails
or is deemed suspicious.
Payment Rejections:
Koura may reject orders if payment is
unsuccessful, flagged by the bank, or fails security checks.
Prohibited
Activities
Fraudulent Activities:
Users are prohibited from engaging in
fraudulent activities such as the use of stolen credit card information,
misrepresentation of identity, and false claims. Any user found engaging in
such activities will have their account terminated, and legal action may be taken.
Return & Refund Abuse:
Customers are prohibited from abusing the
return or refund policies by returning used, altered, or misrepresented items.
Returns or refunds will not be accepted for products that do not meet the
criteria outlined in our Return & Exchange Policy.
Chargebacks
& Payment Reversals
Chargebacks:
In the event of a chargeback or payment
reversal initiated by the customer, Koura reserves the right to suspend the
user account and take legal action if fraudulent or unjustified chargebacks occur.
Payment Reversals:
If a payment reversal is found to be
fraudulent or without merit, the customer will be liable for all costs incurred
by Koura, including product fees and legal costs.
Return
& Exchange Abuse
Return Conditions:
Products must be returned in their original
condition with packaging, certificates, and documentation. Custom-made items or
altered jewelry are not eligible for returns or exchanges.
Refund Policy Abuse:
Returns or refunds will not be processed for items that show signs of use, damage, or alteration. Koura reserves the right to charge the customer for any damage caused by misuse.
Legal
Recourse & Liability
Legal Action:
Any fraudulent activity, including the use
of stolen payment methods, misrepresentation of product condition, or abuse of
promotions, will result in account termination. Legal action may be pursued,
and the customer will be liable for all associated costs and damages.
Liability Disclaimer:
Koura is not responsible for any loss,
damage, or injury arising from:
Misuse of the website.
Decisions based on investment
recommendations.
Account Suspension & Refusal of Service
Right to Refuse Service:
Koura reserves the right to refuse service
to any individual or entity at its discretion, including customers who engage
in fraudulent activities or violate the website's terms.
Account Termination:
Koura may suspend or terminate user
accounts that are suspected of fraudulent activities, including but not limited
to, payment fraud, chargeback abuse, and identity theft.
Privacy
and Data Protection
All personal and payment information
provided on the website is secured using encryption technology. Koura adheres
to strict data protection regulations and will not share your information with
third parties without consent.
Customer Support
For queries or grievances, contact us at:
Email: kouradiamondjewelry@gmail.com
Phone: 079-49385740
